Short version: Friendly, fast, professional, honest. I would highly recommend this place and I will certainly go there again. Long version: First of all, I am a young, blonde woman so mechanics often try and dupe me into paying for repairs I don't need. Little do they know, my dad and brother are mechanics (in a different state) so I have decent car knowledge and people I can easily refer to. So, when my car over heated I was able to diagnose that it was a broken water pump. I called many different places to get quotes and, when I called Cass St. Automotive, Jeremy was friendly and helpful and gave me a reasonable quote right away (the quotes from all of the places ranged from $250 to $450 and Cass St. came in right in the middle at $350). I got a good vibe from him over the phone (he seemed honest, knowledgable, and fair) so I decided to go with Cass St. Automotive and I am certainly glad I did! I called the morning I wanted to bring my car in and made sure they had an opening and that I could be towed there. They said, "Absolutely! Come on in." When I arrived, Jeremy was working the front desk. He was friendly, assessed the problem right away, confirmed that it was my water pump, and had it fixed within 2 hours. Want to know what made the experience even better? The price was lower than he originally quoted ($318). Also, he said I could hang there in the office and watch tv (netflix included) or that there were plenty of restaurants and shops near by and listed a few of his favorites. I followed his advice and walked a block down to fig tree cafe and had a delicious drink and a sandwich. When my car was ready, he didn't try and convince me that there were other issues with my car, didn't try and charge me for random stuff - just rang me up for exactly what was done: water pump replacement. He said they checked all belts and hoses too to make sure there weren't any other contributing factors to my car overheating. These guys are great. They are high-spirited, friendly, goofy and love what they do. Jeremy has been in the buiz a long time and said he couldn't be happier with what he is doing. Go here. Plain and simple.